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Can I customize design and text for messages?

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Yes, you can. Go to the Parameters. Open the Profile tab and click Configure messages.
You will see the form for configuring message templates. There are four types of messages:
1. Confirmation
2. Cancellation
3. Reminder.
4. Review.
To change the template of the specific message type, open the appropriate tab.
Each message type has a Subject. It is displayed in the subject of the message.

Order message template

Since messages like Confirmation and Cancellation are related to the entire order, rather than an individual reservation, they are different from Reminder and Review messages. The following components can be added to templates of this type:
Order number shows the order number.
Order status shows the order status.
Order total shows the total cost of the order.
Total deposit shows the total deposit for the order.
Remainder shows how much more customer should pay.
First name shows the first name of the customer.
Last name shows the last name of the customer.
Phone shows the customer's phone number.
Email shows the customer's e-mail.
Reservation is a template for a single reservation. It renders all reservations of the order. Put components that are related to the reservation inside this template.
To display the reservations inside the table, add a table with one row inside this template. As a result, a table will be displayed where each row corresponds to a separate reservation. If you add a table with two rows inside this template, the first row will be treated as a header and the second line will be a reservation template.
Reservation name shows the name of the booked resource.
Start time shows the start date and time of the reservation.
End time shows the end date and time of the reservation.
Reservation code shows the 6-digit alphanumeric code.
Invoice item renders a template for one invoice item. Put the components that are related to invoice inside this template. This template can be placed only inside the reservation template. To display the invoice items inside the table, add a table with one row inside this template. Then as a result a table will be displayed in which each row corresponds to a separate invoice item. If you add a table with two rows inside the template, the first rows will be treated as a header, and the second row will be a template for the invoice item.
Invoice item name shows the name of the invoice item.
Quantity shows the number of shares (places, tickets, items) from the invoice items.
Price shows the price of one share of the invoice item.
Total shows the total price of the invoice item.
Deposit shows the deposit amount for the invoice item.
Field show the template of all fields of the reservation. Place inside this template components that are related to the fields. This template can be located inside the order and reservation templates. If it is placed in the order template, it will show for the first reservation in the order.
To display the fields inside the table, add a single-row table inside this template. As a result, a table will be displayed in which each row corresponds to a separate field. If you add a table with two rows inside the template the first row will be treated as a header, and the second row will be a field element.
Field name shows the name of the field.
Field value shows the value of the field.

Reservation message template

This template format is used in messages like Reminder and Review, as they refer to a separate reservation. The following components can be added to templates of this type:
Order number;
Order status;
Name;
Last name;
Telephone;
E-mail;
Reservation name;
Start time;
End time;
Reservation code;
Invoice item;
Invoice item name;
Quantity;
Price;
Total;
Deposit.
Field;
Field name;
Field value.

Time settings

A reminder message can be automatically sent 1, 2 or 4 days before the event. This is configured by a separate setting.
A review message can be sent 1, 7 or 10 days after the event. If the event occurred more than 30 days ago, the message will not be sent. Select the required number of days from the list.
Click the Send message example to my email to check the template result.
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