What should I do if the customer only has to choose the start time, but the duration of the service is fixed?

You can set a fixed rental duration in the resource settings. However, changing the duration based on the selected price options or fields is not supported. The customer first selects the start and end time. Only after that can they choose price options and additional fields.

Let's create a rental with a fixed duration. Create a resource of type Rental. In the rule, specify the working time schedule and the required rental steps.

Now open the resource parameters. Select the Fixed duration checkbox and specify the number of days, hours, or minutes.

See the demo for a resource with a fixed duration of 3 hours: