FAQ
Getting started
Do I need to pay to use Bukza?Will Bukza help increase traffic to my website?What are the alternatives to Bukza?Is your service suitable for my business?Can I change the widget's appearance?Do I need Internet access?Does a manager need a computer to use Bukza?How to install the widget on my website?Are there any limitations for the number of resources and widgets?Can I use multiple widgets on the website?Can I put the widget on different websites?How many managers can work simultaneously?Can I restrict the rights of employees?Can an overbooking happen?What if competitors try to make fake reservations?How to sign up?How can I set up the service myself?How can I contact you?Can I install your solution on my server?Can the system automatically transfer order data to our API?Feedback and reviews!Plans
What does 100 customers mean in the Free plan?What is the difference between paid plans?How to add money to my Bukza balance?How to change the subscription plan?Can I prepay for multiple months and get a discount?Account settings
How to sign in?What should I do if I forgot my password?Which email address will service messages be sent to?How to change my password?Is it possible for multiple managers to work in the service under different accounts?The application is slow on my device. How can I improve its performance?What currencies does the service support?Can I change my time zone after registration?Where do I specify the terms of service that the client must confirm?How to delete an account?Resource settings
What can be a resource, and what is the price option in Bukza?What’s the difference between event and rental resource types?What images can I upload for my resources?How to make the first resource unavailable, when the second related resource is reserved?Can I copy resources?How can I transfer configuration from one resource to other resources?How to manage a large number of resources?Working hours settings
Is it possible to determine the duration of the reservation depending on the selected services?Can I set up hourly rentals?Can I set up daily rentals?Can I set up rentals by minutes?Can I have fixed time slots?What should I do if the customer only has to choose the start time, but the duration of the service is fixed?Our company is open from 6:00 PM to 5:00 AM. Can the calendar display only these hours without splitting at midnight?Is it possible to sell tickets for a specific date and time?How can I import my schedule using an .ics file from Google Calendar or any other calendar application?How can I quickly make a specific time unavailable?I have a complex schedule. Will I be able to configure it?How do the recurring periods work?How do I exclude time from a recurring period?Can I block the time between reservations for resource refuel/cleaning etc.?We only allow early bookings up to three days before the actual event. How to set it?We close reservations for tomorrow at exactly 17:00. How can we configure it?We do not allow booking after 30 days from the current time. How can we set it up?How to configure discounts for early bookings?Can the client book a time after the event has started?We don't allow reservations for less than two hours. How can this be restricted?Is it possible to have the start of the rental to be only within 4 days from the moment of booking, but without restrictions for the end of the rental?Can I hide the end date, so that customer could see only the time when he should come?Is it possible to make one calendar for all resources?What do the colors on the time bar mean?Price options
What is the best approach if we are renting out a resource with only one unit available?How to set different prices depending on the time of day or day of the week?How can I set the hourly rental price?How should I set a fixed price for any rental duration?How can I set different prices for children and adults?Can we allow a customer to reserve the entire resource (all its shares) for special price?We have a different number of tickets on different days. How to configure that?How to show the number of remaining shares during the time selection?On certain days, one of our price options is unavailable. Is it possible to set this up?Why do I get an error when making a reservation "The selected time is not available"?Fields and contacts
How can I set what contact information to request from a customer?Some of my customers don’t want to enter their email. Can we make it optional?Can I use a phone mask like +1 (999) 999-9999?How to get GDPR-compliant consent?I want to ask additional questions during the booking process. How can I do this?How to request additional information only for a specific price option?Additional services and products
We also want to sell our T-shirts in the reservation form. Is it supported?I want to offer additional equipment during the booking, but we have only a limited number of it. How to configure it?Our price for additional services is also hourly. Is this supported?Discounts and surcharges
How to create a 10% discount that is valid on certain days/hours?I want to give a discount of $500 only for the next weekend. How to set it up?We charge extra for guests beyond eight people. Is it possible to set this up?Our price for one hour is $100, but from the third hour the price becomes $80. How to configure it?Customers can book for any number of days, but our prices depend on the number of reserved weeks or months. Is this supported?We have a special offer: three tickets for the price of two. How to configure that?Our rental price for one scooter is $10 per hour, but the price for each additional scooter drops to $8 per hour. How can we set this up?We offer daily and hourly rentals of the inventory, but we can serve customers only during working hours. How to configure this?We don’t apply discounts to additional products. Can they be excluded from general discounts?We give a discount only if the customer chooses self-pickup. Can this be configured?How to write formulas for the price?How are the pricing components calculated in detail?We have a complex schedule for our discounts. Is it possible to configure?How to make a discount only for the last hour, if the hour price changes during the day?How can I prevent discounts from being combined?Displaying hints and warnings on the widget
How can I display additional information for the customer?I need to show a warning only if the customer has chosen that he will get to the place by car. How to configure this?We do not allow booking fewer than three tickets. Can we configure this rule?Widget settings
How to make a resource catalog?Can I change text in the widget to my custom text?What languages does the widget support?How to change the date and time format of the widget?Can I display one week on the widget instead of a month?How can I place multiple resources on the same calendar?How can I show all the slots for a month in the single list?Can I offer additional resources only after the main resource is added to cart?Can I set my currency for the widget?Can I customize the widget design so that it becomes part of my website?Is it possible to simplify the reservation form?How can I hide the duration from the widget?The navigation bar on my site overlaps the widget when it automatically scrolls up. How can I fix this?How can I hide the prices from the widget?How to hide the discount code field from the widget?Do I need to update the widget code on my website after making changes?Can I install a widget on a Facebook page?How to add a widget link to Instagram?How to process UTM parameters?How to show the widget in the popup or in the right panel?Can I run custom JavaScript code on widget events?How to pass custom parameters to the widget?How to enable Google Analytics?Can I redirect the customer to the specific web page after a successful order?Tables
What’s the difference between an order and a reservation?Can I customize columns, sort order and filters in a table and save these changes?Can I remove an order from the table?Can I add a personal, separate table for an employee?How can I see all the orders of a specific employee?How to display reservations in a calendar view (in day, week or month mode)?How can I download all my reservations as an Excel spreadsheet?It would be convenient to have a daily list of visitors and mark everyone who came. What is the best way to do this?How to scan a QR code to find an order and why is it useful?We have multiple resources for tours. Each resource has price options: Adult and Child tickets. Can I display the number of adult tickets in one column shared across all resources?Adding a reservation
How can I enter reservations that were received by phone?I want to review each order myself before blocking time on the schedule. How should I proceed?Can the manager manually reserve more items than the limit allows?How can a manager see the available time for all resources on a single screen?How can the administrator quickly add a product from the list to the invoice?How to enter regular (daily, weekly) customer reservations?Order management
How to work with statuses?How to automate order processing using triggers?How to send an automatic confirmation to the customer immediately after the order is completed?How can I automatically cancel all pending reservations that I have not confirmed within a certain time period?How can I see the original price at the time of a reservation, if service prices have changed since then?How can the manager add additional products or notes to the reservation for internal purposes? They should not be visible to customers.How can the administrator scan the customer's discount card code to add a discount to the order?A customer paid in cash. Can I record this in the system?How can I see how much the customer owes me for a specific reservation?The customer asked me to cancel one of his orders and transfer funds from the first order to the second. How can I do this?Payment integration
Is it possible to accept bookings without payments?I get an error "Invalid payment type" on order completion. How to fix this?What should I do if a customer pays me via card-to-card transfer?Can I use my own payment form?How to enable Stripe payments?How to enable PayPal payments?How to connect my payment service via the API?How can I check the order state when processing a payment on my website?Messages
Can you send messages to my customers from my company's email?Can I customize the design and text of messages?How to send reminders about an upcoming reservation?How can I send SMS notifications?
